We want every client to be treated fairly. If something has gone wrong, tell us and we will fix it.
1. How to raise a complaint
Use the complaint form on this page, email grievance@moneyworld.biz, or call +91 98XXX XXXXX (Mon–Sat, 10 am–7 pm). You will get a ticket number (MW-YYYYMMDD-####) immediately.
Complaint categories: staff or agent conduct, fee demanded, data privacy, delay in processing, wrong information, other.
2. Escalation levels
| Level | Contact | Response time |
|---|---|---|
| 1 – Customer Support | support@moneyworld.biz / +91 98XXX XXXXX | Acknowledge in 24 hours, resolve within 7 working days |
| 2 – Grievance Officer | [GRIEVANCE OFFICER NAME], grievance@moneyworld.biz | If unresolved after 7 days, resolve within 15 working days |
| 3 – Founders | Tushar Sethi / Abhishek Kakkar, founders@moneyworld.biz | If still unresolved, final reply within 30 days of the original complaint |
3. Complaints about a loan or lender
If your complaint is about loan terms, interest, charges, recovery or disbursal, it is the lender's responsibility. We will help you raise it with the lender's grievance officer and track it. If the lender does not resolve it within 30 days, or you are unhappy with its reply, you can complain to the RBI under the Reserve Bank – Integrated Ombudsman Scheme at https://cms.rbi.org.in or call 14448.
4. Complaints about insurance
Contact the insurer first. If unresolved, approach the IRDAI Bima Bharosa portal (https://bimabharosa.irdai.gov.in) or the Insurance Ombudsman.
5. Data protection complaints
Write to our Grievance Officer. If unresolved, you may approach the Data Protection Board of India.
6. Fraud alert
Money World never asks for upfront fees, OTPs, PINs or passwords. Report suspicious calls to grievance@moneyworld.biz and to the national cyber-crime helpline 1930 / cybercrime.gov.in.